Frequently Asked Questions (FAQ's)

Welcome to Zaavio.com! We've compiled answers to our most common questions to help you have a seamless shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact us at info@zaavio.com or call us at +91-9891355197.

Orders & Cancellations

1. How do I place an order?

Placing an order is simple:

  • Browse our collection of lifestyle gadgets and personal care items.
  • Click "Add to Cart" and proceed to checkout.
  • Enter your shipping address and contact details.
  • Choose your preferred payment method (COD available).
  • Review your order and click "Place Order."
  • You'll receive an order confirmation via email and SMS.

2. How do I check the status of my order?

As soon as your order is dispatched from our warehouse in Ghaziabad, Uttar Pradesh (typically within 24 hours), you will receive:

  • An email with your tracking number and carrier details.
  • An SMS with a direct link to track your package in real-time.
  • You can also track your order anytime at our Track Your Order Page.

Our courier partners (Delhivery, Blue Dart, Xpressbees, DTDC, Ekart, Amazon Shipping) provide real-time tracking updates throughout the delivery process.

3. Can I change or modify my order after it has been placed?

Once an order is submitted, it is processed very quickly to ensure fast delivery. Because of this, we are unable to modify orders after they have been placed. Please double-check your items (especially color/variant for smartwatches or grooming tools) and shipping address before completing your purchase.

If you need to make changes, your best option is to cancel the order (if still possible) and place a new one with the correct details.

4. How do I cancel my order?

You may cancel your order before it is dispatched from our warehouse. Since we process orders quickly, we recommend contacting us immediately if you wish to cancel.

To cancel your order:

  • Email us immediately at info@zaavio.com with your order number and "Cancellation Request" in the subject line.
  • Or call us at +91-9891355197 during business hours (Monday to Saturday, 9:00 AM to 6:00 PM IST).

If your order has already been dispatched, you will need to wait to receive it and then follow our standard return process. For more details, please see our Return and Refund Policy.

Shipping & Delivery

1. What is the estimated delivery time?

We process orders quickly from our warehouse in Ghaziabad, Uttar Pradesh:

  • Metro Cities: 2-3 business days
  • Major Cities: 3-5 business days
  • Other Locations: 4-5 business days

Most orders are dispatched within 24 hours. Delivery times may vary based on your location. You will receive tracking information to monitor your delivery in real-time.

2. How much does shipping cost?

We offer FREE shipping on all orders across India. No minimum order value required. No hidden charges. What you see is what you pay!

3. Which courier services do you use?

We partner with India's most reliable courier services to ensure safe delivery of sensitive electronics and grooming products:

  • Delhivery
  • Blue Dart
  • Xpressbees
  • DTDC
  • Ekart
  • Amazon Shipping

Returns, Exchanges & Refunds

1. What is your return policy?

We have a customer-friendly 30-Day Return Policy. If you are not satisfied with your purchase, you can request a return within 30 calendar days of receiving your item. The product must be:

  • In its original, unused condition (especially for electronics/wearables).
  • In original packaging with all accessories and manuals included.
  • Accompanied by proof of purchase (order number).

We offer free reverse pickup. For complete details, please visit our Return and Refund Policy.

2. How do I start a return?

Starting a return is easy:

  1. Contact us at info@zaavio.com or call +91-9891355197.
  2. Provide your order number and reason for return.
  3. We'll send you a return authorization within 24 hours.
  4. We'll arrange a free reverse pickup from your address.
  5. Our courier partner will collect the package from your doorstep.
  6. Once we receive and inspect the item, we'll process your refund within 5-7 business days.

3. What items cannot be returned?

For hygiene and safety reasons, specific items are non-returnable unless defective upon arrival:

  • Personal grooming items (trimmers, razors) that have been opened/used.
  • Skincare or cosmetic products (lipsticks, foundations) once the seal is broken.
  • Items marked as "final sale."

Payments & Pricing

1. What payment methods do you accept?

We currently accept Cash on Delivery (COD) for all orders.

2. Is Cash on Delivery (COD) available?

Yes! COD is available for most orders and locations. Simply select "Cash on Delivery" at checkout. Please note:

  • COD orders require OTP or phone verification.
  • Refunds for COD orders are processed via bank transfer or UPI.

3. Are there any hidden charges?

Absolutely not! The prices displayed on our product pages are final and all-inclusive. There are no hidden taxes, fees, or shipping charges.

Products & Quality

1. Are your products genuine?

Yes! We are committed to quality:

  • We provide high-quality unbranded/generic tech and lifestyle accessories.
  • All electronics are tested for functionality before shipping.
  • We verify all grooming and personal care items for safety standards.

2. Do you provide product warranties?

Product warranties vary by item. For electronics like smartwatches or massagers, warranty details (if applicable) will be clearly mentioned on the product page or included in the box.

Contact & Support

1. How can I contact customer support?

We're here to help! You can reach us through:

  • Email: info@zaavio.com (We respond within 24 hours)
  • Phone: +91-9891355197 (Monday to Saturday, 9:00 AM to 6:00 PM IST)
  • Contact Form: Visit our Contact Us page

2. Where is your warehouse/office located?

Our warehouse and office are located in Ghaziabad, Uttar Pradesh, from where we ship to customers across India.

Address: Office No. 505, Tower-2, SG Alpha Tower, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India

Still Have Questions?

If you couldn't find the answer you were looking for, please don't hesitate to reach out to our customer support team.

Contact Information

  • Legal Company Name: Roziyo Trading Private Limited
  • Website: Zaavio.com
  • GSTIN: 09AAKCR0819D1ZG
  • Email: info@zaavio.com
  • Phone: +91-9891355197
  • Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
  • Address: Office No. 505, Tower-2, SG Alpha Tower, Sector-9, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India

Thank you for choosing Zaavio.com! We're dedicated to upgrading your lifestyle with smart, affordable, and high-quality products.