Return & Refund Policy
We want you to love your experience with Zaavio®, from the moment you place your order to the moment our products become part of your life. If you need to return an item, we're here to help - this policy explains our return process while maintaining fair terms for all customers.
Return Eligibility
- 60-Day Window: Request returns within 60 days of delivery for both defective and non-defective products
- Unused Condition: Products must be new, unused with original packaging and tags
- Proof of Purchase: Order number or invoice required for processing
How Returns Work
1. Initiate Return
Contact us via:
- Email: info@zaavio.com
- Live Chat (24x7)
Include order number and return reason
2. Return Authorization
We'll provide:
- Free downloadable return label
- Instructions for mailing your return
- Option to exchange for another product
3. Refund Processing
- 5 business days after inspection
- Original payment method or store credit
- COD refunds via bank transfer/UPI
- No restocking fees
Special Conditions
Non-Returnable Items
- Opened personal care products
- Gift cards/downloadable software
- Perishable goods
Defective Products
Report within 48 hours of delivery:
- Free replacement/refund/exchange
- Return shipping covered
- Photo/video proof may be required
Key Features
60-Day Assurance
Ample time to decide if products meet your needs
Flexible Options
Choose between refunds or exchanges for any eligible return
Free Return Shipping
Downloadable prepaid shipping labels at no cost to you
Frequently Asked Questions
How long for refund credit?
5 business days after approval + bank processing time
How do exchanges work?
Request an exchange when initiating your return - we'll process the new item as soon as we receive your return
Changed your mind?
You can return non-defective items within 60 days with free shipping by mail. Simply download and print your free return label.
Satisfaction Guarantee: While our policy protects both parties, we'll always work to find fair solutions for exceptional cases. Contact us at info@zaavio.com for personalized assistance.